Usage balance and plans

What the RM usage balance is, what spends it, and what actually happens when a bill goes unpaid.

Your agent runs on a usage balance denominated in RM, so the arithmetic stays easy to follow: you can always read it as ringgit and sen, not an abstract unit.

What spends the balance

Every reply is priced on the text your agent reads and the text it writes: and most of it is the reading: your business facts, your knowledge, your catalogue and the conversation so far all go in every time. So a typical reply costs around 3 sen, whether the question was long or short. Text the AI read in the last few minutes is charged 90% less, so a reply in an active conversation costs less and the first reply after a quiet spell costs more. On top of that:

• Listening to a voice note, or looking at a photo, adds a flat RM0.02: on the Agent plan, which is the only one that can read them at all.
• Replying out loud adds RM0.02, also on the Agent plan.
• The short memory your agent keeps about each customer costs too. It is real AI work, not bookkeeping.
• Phone calls: 80 sen a minute while the agent is on the line, plus 10 sen a minute of line time. Line time never comes out of an agent's monthly allowance, only out of the shared top-up balance.
• Replies you type yourself, Playground test messages and broadcasts cost nothing at all.

What you get each month

Free includes a RM5.00 monthly allowance. The Agent plan includes a RM20.00 monthly allowance per agent. Either way the allowance resets at the start of each month, and Usage shows what you have spent and what is left.

Buying more

You can top up from the Billing page in a few fixed RM sizes. A top-up never expires, and it is only spent once an agent's own monthly allowance is gone: so topping up early never costs you anything.

Plans

Free costs nothing. The Agent plan is RM50 per agent per month, so what you pay follows how many agents you actually run. Adding one bills a part-month charge for the rest of the current month, and the agent is created the moment that payment clears: you land on its Connect page. Removing one takes effect at the end of the billing period: it keeps answering until then, and you can change your mind before it lands.

A phone number is RM50 a month on top, per number, and follows the same rules.

Adding an agent

"New agent" on the Agents page is a three-step wizard: name the agent and pick its persona; choose the channel it will start on (the ones your plan does not carry stay visible, disabled, and say why); then confirm. The price panel on the right shows what this month costs and what every month after costs, and it is the same figure the bill carries. On a paid plan you are sent to pay, and the agent is created the moment the payment clears.

If a bill goes unpaid

A subscription bill is due three days after the period starts, and the workspace is suspended three days after that if it is still unpaid: six days end to end. You are emailed at each step: when the bill is ready, a day before it is due, when it is overdue, and a day before suspension. Paying from Billing at any point brings every agent back at once.

Using your own AI provider

On a paid plan you can connect your own AI account on the workspace AI provider page: OpenAI, Anthropic, Google Gemini, Mistral, Groq or OpenRouter. Pick the provider, paste your key and name the model; the page checks all three against the provider before saving. Replies then run on your account with them and cost no aiBalas usage balance at all: you pay your provider directly instead. Voice notes, photos and phone calls still cost what they always did.