Closed at 9. Still answering at 2am.
aiBalas answers your customers on WhatsApp, Telegram and your website, in Malay and English.
No credit card required, and you pick a plan later. Try it live on WhatsApp
Every channel lands in one agent, and it fetches you the moment a person is needed.
Your competitors reply tomorrow morning.
Most enquiries arrive after the shop shuts. Here is one night on a real setup, start to finish.
Four conversations handled. One needed you, and it was waiting when you woke up.
A sample night, built on a real setup. Not a customer transcript.
Meet the agents
Each one is a different job, not a different tone of voice. They ask, refuse and hand over differently, so pick the one whose job is yours.
Hi, ada stock size M?
Ada! Size M in stock, RM89. Nak saya reserve satu? 😊
Boleh. COD ke Shah Alam?
Boleh, COD Shah Alam RM8. Saya ambil nama & alamat ya.
Answered in seconds, 24/7
Sales consultant
Asks what they need before it pitches.
Qualifies the buyer, then recommends one or two things that actually fit.
Read the job descriptionCustomer support
Fixes the problem. Sells nothing at all.
Resolves issues for existing customers, with zero upsell.
Read the job descriptionBookings
Takes the booking, one question at a time.
Collects the what, when and who, then hands your team a clean booking.
Read the job descriptionHelpful assistant
Answers first. Pitches once, if it genuinely helps.
Gives a straight answer, then mentions the next step exactly once.
Read the job descriptionOne channel, one agent
A channel (a WhatsApp number, a Telegram handle, your website chat) runs a single agent at a time. That is what keeps it consistent with your customers, and you can switch which one at any time. Running a support line and a sales line at once just means a second agent on its own channel.
Every agent comes with
A live chat dashboard
Every conversation, as it happens. Your team can take over mid-chat whenever they want.
Answers from your business info
Hours, address, prices, policies and coverage. Written once, used on every reply.
Lead capture
Interested customers are collected and scored so nobody gets forgotten in a busy inbox.
Your whole team
Unlimited team members on every plan, including free.
Product photosAgent plan
Send the right product image with the answer.
Voice and image messagesAgent plan
Understands a voice note or a photo of the thing they are asking about.
How hiring works
Connect a channel
Link WhatsApp with one QR scan, connect Telegram, or drop the chat widget on your website.
Brief it on your business
Pick a template, fill in hours, location and prices. Takes a minute.
It starts answering
Every chat lands in a live dashboard your team can jump into any time.
Start free
Connect a number, tell it about your business, and watch the first conversations come in.
No credit card required, and you pick a plan later.
- About 25 conversations a month, free
- One agent, on WhatsApp, Telegram and your website
- Up to 50 customers
- Answers from your own knowledge, in Malay and English
- Need more than that? You can pick a plan once you know what you actually use.
Frequently asked questions
What is aiBalas?
aiBalas gives your business an AI agent that answers customers on WhatsApp, Telegram, or a chat widget on your website. It replies from your business info (hours, prices, policies) and hands over to a human the moment one is needed.
Is this a WhatsApp auto-reply tool?
It does more than a fixed auto-reply. aiBalas reads each message and writes a real answer from your business info: prices, availability, bookings. A keyword auto-reply cannot answer "berapa harga size M?"; an agent can.
Is there a free plan?
Yes. The Free plan gives you one agent and a RM5.00 monthly usage allowance, with no card required. It runs on WhatsApp (QR link), Telegram, or your website chat.
How does the WhatsApp connection work?
You scan a QR code with your existing WhatsApp number, the same way WhatsApp Web works. It takes about a minute and you keep the number you already give customers.
Can my WhatsApp number get banned?
QR-linked numbers use WhatsApp in a way Meta does not officially support, and there is a real risk WhatsApp restricts or bans a number. It is the same risk any WhatsApp Web automation carries. We disclose this before you link, and we record that you accepted it. To keep the risk down, your agent never starts a conversation on a QR-linked number: it only replies to people who message you first.
Does it speak Malay?
Yes. It replies in the language the customer writes in, including Bahasa Melayu, English, and everyday Manglish or bahasa rojak.
What happens when a customer needs a human?
The agent stops and notifies your team; every conversation is in a live dashboard where anyone on your team can take over mid-chat. Bookings work the same way: without a booking diary, it collects the details for your team to confirm; with one (an Agent-plan feature), it checks real availability and confirms the booking itself, then reads the time back to the customer.
How does the RM usage balance work?
Pay only for what your agents use — a monthly RM allowance per agent, topped up in RM when you need more. Your agent spends the balance only when it writes a reply; a typical reply costs about 3 sen. When it runs out, the agent pauses and your team keeps replying by hand. Your usage balance is a prepaid, non-refundable service balance for aiBalas usage. It is not money you can withdraw or transfer.
How long does setup take?
Minutes. Connect a channel, pick an agent, fill in a short form about your business (hours, location, prices) and it starts answering.
Can I use my own AI provider (BYOK)?
Yes. Paid accounts can plug in their own OpenAI-compatible endpoint and API key; replies then run on your provider and cost you no aiBalas usage balance.
RM5.00 monthly allowance included · WhatsApp, Telegram & web chat