Closed at 9. Still answering at 2am.

aiBalas gives your business an AI agent that answers customers on WhatsApp, Telegram, or a chat widget on your website. It replies from your business info (hours, prices, policies) and hands over to your team the moment they are needed.

It does more than a fixed auto-reply. aiBalas reads each message and writes a real answer from your business info: prices, availability, bookings. A keyword auto-reply cannot answer "berapa harga size M?"; an agent can.

Yes. The Free plan gives you one agent and a RM5.00 monthly usage allowance, with no card required. It runs on WhatsApp (the official Meta connection or a QR link), Telegram, or your website chat.

Two ways. The official Meta connection: you connect your number through Meta from the Connect page in a few minutes, and you can keep using the WhatsApp Business app on the same number. Or a QR link: you scan a QR code with your existing number, the same way WhatsApp Web works. Either way you keep the number you already give customers.

QR-linked numbers use WhatsApp in a way Meta does not officially support, and there is a real risk WhatsApp restricts or bans a number. It is the same risk any WhatsApp Web automation carries. We disclose this before you link, and we record that you accepted it. To keep the risk down, your agent never starts a conversation on a QR-linked number: it only replies to people who message you first. The official Meta connection is the one Meta supports, so linking that way does not carry this risk.

Yes. It replies in the language the customer writes in, including Bahasa Melayu, English, and everyday Manglish or bahasa rojak.

The agent stops and notifies your team; every conversation is in a live dashboard where anyone on your team can take over mid-chat. Bookings work the same way: without a booking diary, it collects the details for your team to confirm; with one (an Agent-plan feature), it checks real availability and confirms the booking itself, then reads the time back to the customer.

Pay only for what your agents use — a monthly RM allowance per agent, topped up in RM when you need more. Your agent spends the balance only when it writes a reply; a typical reply costs about 3 sen on average, a little more after a quiet spell. When it runs out, the agent pauses and your team keeps replying by hand. Your usage balance is a prepaid, non-refundable service balance for aiBalas usage. It is not money you can withdraw or transfer.

Minutes. Connect a channel, pick an agent, fill in a short form about your business (hours, location, prices) and it starts answering.

Yes. Paid accounts can plug in their own OpenAI-compatible endpoint and API key; replies then run on your provider and cost you no aiBalas usage balance.

One channel runs one agent at a time: a WhatsApp number, a Telegram handle or your website chat, and you can switch which agent whenever you like. A support line and a sales line at once is simply a second agent on its own channel.

Yes. Connect a WooCommerce store and the agent answers stock and price questions from your real catalog, and can look up an order for a customer who gives the matching phone number or email.