Service businesses
You are under a sink. The enquiry still gets answered.
Service work means your hands are busy exactly when the enquiries come in. aiBalas answers, asks the things you would have asked, and hands you a job you can actually quote.
RM5.00 monthly allowance included · your own number
Aircond saya tak sejuk, boleh servis?
Boleh! Nak tanya sikit dulu supaya saya bagi harga tepat — unit wall-mounted ke cassette, dan berapa unit?
2 unit wall mounted, kat Ampang
Ampang ada dalam kawasan kami 👍 Servis cuci normal RM80/unit, jadi RM160 untuk dua. Kalau perlu topup gas, +RM60/unit — tapi tu kena check on site.
Ok boleh datang bila
Ada slot Khamis 10am atau Sabtu 2pm. Yang mana senang?
It asks what you would have asked
Why service enquiries go cold
- The message arrives while you are on a job. By the time you are in the van, they have called someone else.
- Half the enquiries say only "aircon rosak" — no unit type, no area, no photo — so quoting means three more messages.
- You quote blind, or you spend the evening asking the same five qualifying questions over and over.
- Weekend enquiries sit unread until Monday, which is the day the customer has already booked someone.
What it handles for a service business
It qualifies before you quote
Unit type, how many, which area, how urgent — the questions you always end up asking, asked immediately instead of tomorrow.
Your rates, your coverage area
It quotes the standard jobs from your own price list and says plainly when something needs an on-site look rather than inventing a number.
It books the visit
Real slots from your diary, and the booking lands in your calendar. No double-booking — two customers cannot take the same slot.
Out-of-area enquiries, handled politely
Someone outside your coverage gets a straight answer in seconds instead of hope followed by silence.
It reads the photo
A customer sends a picture of the unit or the leak and it can work from that, rather than asking them to describe it in words.
It calls you for the big ones
Renovation-scale work, a complaint, anything unusual — it stops and fetches you rather than quoting past its knowledge.
Questions we get from this trade
Can it give a firm quote for work it has not seen?
It quotes your standard jobs from your own price list, and for anything outside that it says a site visit is needed. You decide which jobs have fixed prices when you set it up.
Does the booking actually go in my calendar?
Yes — bookings sync to Google Calendar, and the double-booking guard means two customers can never hold the same slot, including jobs you enter yourself.
What if I am on site and the customer needs me?
The agent handles the enquiry and alerts you. You reply when you are free, and the customer has not been left staring at a blank chat in the meantime.
Can it answer in Malay and English?
Yes, both, and it follows whichever the customer used — including the mix most Malaysians actually type.
Put an agent on your WhatsApp tonight
Free to start, no credit card. Teach it once, and it answers from tonight.