Online sellers
Every "berapa ya?" answered, even at 1am.
Online buyers ask the same six questions before they buy, and they ask whichever seller replies first. aiBalas answers them on your WhatsApp in seconds — with the photo, the price, and the postage.
RM5.00 monthly allowance included · your own number
Hi, tudung satin ni ready stock?
Ready stock! Satin Premium, RM45. Warna ada black, dusty pink, sage & maroon 🧕
Postage ke Sabah berapa
Sabah RM12 for the first piece, and free shipping once you hit RM150. Nak saya tolong checkout?
Nak 2 sage 1 black
Noted — 3 pieces, RM135 + RM12 postage = RM147. Boleh share nama & alamat penuh?
A real shape of conversation, answered without you
What it costs you to reply tomorrow
- A buyer messages three sellers at once. The one who answers in two minutes gets the order; the other two get "ok thanks".
- You are answering the same price question forty times a day, and you still miss the one customer who was ready to pay.
- Every live session leaves eighty unread chats, and by the time you clear them half have gone cold.
- Shopee and TikTok Shop close at no particular hour — but your replies stop when you sleep.
What it handles for a seller
Price and stock, from your own list
You enter the product once. It quotes the right price, names the variants you actually carry, and never invents a colour you have not stocked.
It sends the photo
Ask for the sage one and the sage one arrives — the actual product image, not a description of it. Up to two photos per reply.
Postage and payment questions
West and East Malaysia rates, free-shipping thresholds, COD, bank transfer — whatever you told it once, it repeats correctly every time.
It collects the order details
Name, full address, which variant, how many. You open WhatsApp to a complete order instead of a half-finished conversation.
It fetches you for the awkward ones
Refunds, a damaged parcel, a customer who is upset — it stops and calls you in, rather than guessing its way through.
Live-session overflow
The eighty messages that land during a live get answered while they are still warm, not the next afternoon.
Questions we get from this trade
Will it quote a price I did not set?
No. It answers from the product list and knowledge you enter, and when something is not in there it says it will check with you rather than guessing. Prices are yours, not the model's.
Can it use my existing WhatsApp number?
Yes. You link your number by scanning a QR code, the same way WhatsApp Web works — your number, your chat history, your customers. No porting and no new SIM.
What happens when a customer wants to talk to me?
It hands over. You get an alert on WhatsApp and by email, the conversation is marked for you, and it stops replying until you are done.
How much does it cost to answer a busy day?
You start on Free with a monthly RM allowance included, and the Agent plan is RM50 a month per agent. A typical conversation costs about 18.5 sen, so a busy seller usually spends less than one lost order would have cost.
Put an agent on your WhatsApp tonight
Free to start, no credit card. Teach it once, and it answers from tonight.