Restaurants & catering
The dinner rush is not when you should be typing.
Reservations, delivery questions and catering enquiries all arrive at the exact moment your kitchen is busiest. aiBalas takes them on WhatsApp, and books the table without you.
RM5.00 monthly allowance included · your own number
Ada table for 6 tonight?
Ada! Malam ni kami ada 7:00pm atau 8:30pm untuk 6 orang. Nak yang mana?
7pm boleh. Ada parking?
Confirmed 7:00pm for 6 ✅ Parking ada basement, entrance sebelah 7-Eleven, RM3 flat lepas 6pm.
Ada menu vegetarian?
Ada — nasi ulam, kerabu mangga, tempeh sambal & sayur lodeh semuanya vegetarian. Nak saya note down sekali untuk kitchen?
Booked while the kitchen kept cooking
What the rush costs you
- Bookings come in at 7pm, which is the worst possible hour to be answering a phone.
- "Masih buka?" and "ada delivery ke area saya?" arrive forty times a day and every one of them needs a reply.
- A catering enquiry worth RM3,000 sits next to a question about parking, and both look identical in an unread list.
- You close at 10, but the questions about tomorrow arrive at midnight.
What it handles for a restaurant
It books the table
Real availability from your own diary, party size, time. It cannot double-book, and the walk-in you enter yourself blocks the slot too.
Menu questions, answered properly
What is halal, what is vegetarian, what has nuts, what is the set price — from the menu you entered, not from a guess.
Delivery radius and hours
Whether you deliver to their area, what the minimum order is, and whether you are open right now — it knows the actual time in Malaysia.
Catering enquiries, qualified
Headcount, date, budget, delivery or setup. The RM3,000 job arrives on your phone as a brief rather than as "hi".
It sends the menu photo
Ask for the ramadan set and the poster arrives, rather than a paragraph describing a poster.
Large or unusual bookings come to you
A 40-pax function or a special request is flagged and handed over instead of being confirmed automatically.
Questions we get from this trade
Can it double-book a table?
No. Every booking is written under a lock that re-checks availability before it confirms, and bookings your staff enter by hand count against the same capacity.
Does it know whether we are open right now?
Yes. It is given the current Malaysian time on every reply, so "masih buka?" gets a real answer rather than a copy of your opening hours.
What about a customer who wants to change or cancel?
It can handle straightforward changes and hands over anything unusual. You get an alert on WhatsApp and by email for every booking, change and cancellation.
Can it take orders as well as bookings?
It takes the enquiry and the details, and hands the order to you. It is not a payment terminal — money still moves through whatever you use today.
Put an agent on your WhatsApp tonight
Free to start, no credit card. Teach it once, and it answers from tonight.