Clinics & wellness
Your front desk closed at six. The questions did not.
Patients ask about price, panels and appointment slots long after the clinic is dark. aiBalas answers the administrative questions properly, books the slot — and fetches a human the moment a question turns clinical.
RM5.00 monthly allowance included · your own number
Hi, scaling and polishing berapa ya?
Scaling & polishing RM120, termasuk check-up. Ambil masa dalam 45 minit 🦷
Ada panel Prudential?
Ada — kami panel Prudential, AIA & Great Eastern. Bawa kad dan IC masa datang ya.
Boleh book Sabtu pagi?
Sabtu ada 9:30am dan 11:00am dengan Dr. Aina. Nak yang mana?
Administrative questions answered. Clinical ones handed over.
What an unanswered clinic WhatsApp costs
- Appointment requests arrive at 10pm and are read at 9am, by which time the patient has booked the clinic down the road.
- Your front desk spends the morning repeating opening hours, panel lists and consultation fees instead of looking after the people in the room.
- "Berapa harga scaling?" is asked several times a day, and every one of them deserves an answer.
- Nobody wants an AI answering a medical question — but nobody wants the RM400 treatment enquiry ignored either.
What it handles for a clinic
It books appointments
Real slots from your diary, per practitioner, with the walk-ins your staff enter counting against the same capacity. It cannot double-book.
Prices, panels and hours
Treatment fees, which insurance panels you accept, what to bring, where to park — the questions that fill your front desk's morning.
It stops at the clinical line
Symptoms, diagnosis, whether a treatment is right for someone — it does not answer. It fetches a human, every time.
After-hours capture
The 10pm enquiry is answered at 10pm and the slot is held, instead of being read after someone else took the patient.
Reminders that reduce no-shows
Bookings sync to your calendar and the patient gets a confirmation in the same conversation they booked in.
One number, several practitioners
It books against the right practitioner's diary rather than treating the clinic as one queue.
Questions we get from this trade
Will it give medical advice?
No, and this is the point of choosing the Support agent. You tell it plainly what it must never answer — symptoms, diagnosis, suitability — and it hands those to a human instead of attempting them.
Is patient information safe?
Conversations stay on your own number and in your own workspace, and staff access is per-agent, so an invited receptionist sees your clinic and nothing else. Alerts carry the customer name and number only.
Can it handle several doctors or therapists?
Yes. Each practitioner has their own availability, and the agent books against the right diary rather than a single shared queue.
What if the patient replies in Malay?
It answers in Malay. It follows whichever language the patient used, including a mix of both.
Put an agent on your WhatsApp tonight
Free to start, no credit card. Teach it once, and it answers from tonight.